Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, physical event address, payment information when booking, and timestamped opt-in records.
• Non-Personal Information: IP address, browser type, device information, website usage patterns, and cookies.
• Customer Communication: Records of inquiries, quote requests, appointment details, event notes, and service feedback.

2. How We Use Your Information

We use collected data for:

• Providing, scheduling, and improving our luxury restroom trailer services.
• Processing quote requests, reservations, and invoices.
• Communicating with you regarding event logistics, delivery windows, and customer care.
• Maintaining required records of communication consent and compliance.
• Protecting site security and preventing fraudulent submissions.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking confirmations, delivery logistics, on-call support, and appointment reminders.

• Opt-In & Consent: You only receive messages if you explicitly opt in via our web forms or direct inquiry. Timestamped records of opt-in are maintained in compliance with the TCPA.
• Opt-Out Instructions: Reply STOP at any time to cancel. You will receive a final confirmation text and no further messages will be sent.
• Help & Support: Reply HELP for assistance or email info@roaminrestrooms.com.
• Rates: Standard message and data rates may apply. Carriers are not liable for delayed messages. Supported carriers include AT&T, Verizon, T-Mobile, and regional operators.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. Data may be shared strictly with authorized service providers who assist in our operational workflows (e.g., payment gateways, CRM infrastructure, and SMS aggregators delivering messages you requested). All providers are contractually obligated to maintain confidentiality.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information, including encryption in transit and at rest, secure access controls, and strict authentication mechanisms.

6. Your Rights & Contact Information

You have the right to access, update, or delete your personal records, opt out of SMS (text STOP) or email notifications, and request details on our data handling practices.